CUSTOMER CARE

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FAQ

How much are the shipping costs?
 

ALL national and international shipments are free.

 

 

Do they make international shipments?
 

Yes. At Vanguerati we send your order anywhere in the world.

 

 

How long will it take to receive my order?
 

Shipments have a delivery time of 3 to 7 business days for national shipments and 6 to 8 business days for international shipments, counting from the date the order leaves our facilities; However, for a small price you have the possibility to choose our express delivery, with a delivery time of 1 to 2 working days for national shipments and 2 to 3 working days for international shipments, counting from the date the order leaves our facilities.

 

For more information:

How do I choose the correct size for my products?
 
In the case of products that are available   in various sizes, you will find the corresponding size guide always in the last image of the respective product file.
 
 
How do I return an item?
 

Make sure that the products you are going to return, as well as their labeling, are in perfect condition, as they were received. Place the items to be returned in their original packaging and in their corresponding shipping envelope. Now you just have to take the package to your nearest transport office and send it to Calle San Cristobal Nº 4, Piso 2, 46180, Valencia, Spain.

For more information, consult our Shipping, Exchange and Returns Policy .

 

 

What is your return and exchange policy?
 

If for any particular reason you are not satisfied with your order or need a size change, you can always return it within 14 days after delivery of the order; Except for personalized items or items purchased in promotion / sales, for which we will not accept returns.

 

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